Frequently Asked Questions

Setting up a new account in eM Client?

We’ve prepared a few guides to help you set up the account with all major services – just click on one of the links below to get the relevant instructions. We hope that you can find your answer here, but if not, please let us know through the Community Support or the VIP Support (if you’re a PRO license user). We will be happy to answer any other questions you may have!



  • How to setup eM Client with my email account?

    Select your account type to see instructions on how to set up the account in eM Client or find more options in the Server section of the website Menu.

  • How does the automatic setup work?

    The automatic setup uses the autodiscover settings on your email server. That helps the application to detect the correct account settings and lets you access your data almost immediately. The most common setup is usually IMAP, this however depends on the mail server you’re using with eM Client.

  • Can I setup the account manually if I need to?

    You can set up your account manually in a few simple steps. Go to Menu > Tools > Accounts and click the plus button for ‘New Account’. Skip the Automatic Setup option, click on Mail and select ‘Other’ from the menu that appears. Click ‘Next’ to proceed with the manual configuration of your account and then simply follow the instructions.

  • What mail services does the application support?

    eM Client supports all standard mailing services that synchronize items through the IMAP protocol or download messages through the POP3 protocol. The application also supports synchronization through the Exchange Web Services protocol for MS Exchange and Outlook.com accounts. Outlook.com accounts can also be set up with IMAP for mail and AirSync for calendar and contacts.

  • Can I synchronize my calendar, contacts or tasks too?

    The application can also synchronize all your calendar, contacts or tasks items if your server supports the CalDAV or CardDAV protocol. An example of a service that uses both of these protocols would be Fruux. You can also synchronize your Gmail calendar and Gmail contacts with eM Client. If your provider doesn’t support the synchronization of any of these items, you can always use the local calendar, contacts and tasks. Please keep in mind that items saved locally can not be synchronized.

  • What is the difference between the IMAP and POP protocols?

    An email program can retrieve your emails using different protocols. Two of the most common protocols are IMAP and POP3. So how do they work?

    The POP3 protocol downloads the emails from Inbox to a specific device from the server. Once the emails are downloaded, the originals are deleted from the server. This means that if you’re using POP3, the emails are tied to a specific device and can’t be viewed on other devices without forwarding them.

    IMAP, on the other hand, is not tied to a specific device. Instead, you can view your emails on any device because the emails are stored on a remote server and not on an individual device. A good example of this would be when you check your Gmail account on your phone, through your email client on your desktop or through the web interface on your laptop and you see the same messages in each case.

    Most of today’s mail servers supports IMAP, even though there are still exceptions. If there’s only a small storage space available on the server, synchronizing messages through IMAP would quickly lead to hitting the limit so only POP3 might be available. Fortunately, eM Client supports both IMAP and POP3. You can therefore use whichever type you prefer, depending on your server.